Last Updated: April 16, 2026

1. Introduction

Duffer Hollow Designs LLC (“Duffer Hollow Designs,” “we,” “our,” or “us”) operates the website located at dufferhollowdesigns.com (the “Site”) and provides custom shade structure design, fabrication, and installation services (the “Services”). This Privacy Policy describes what personal information we collect, how we use and protect it, who we share it with, and what rights you have regarding your information.

By accessing our Site, submitting a form, using our live chat feature, or otherwise engaging with our Services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with the practices described here, please discontinue use of our Site.

2. Information We Collect

2.1 Information You Provide Directly

We collect personal information that you voluntarily provide when you interact with our Site or Services, including:

Contact Form Submissions: your name, email address, phone number, and the content of your message or inquiry.

Quote Requests: your name, contact information, project description, location details, and any specifications for shade structures or fabrication work.

Live Chat Widget: any information you type into our chat feature, including your name, email, and the content of your conversation.

Newsletter Signup: your email address and, if provided, your name, when you subscribe to receive updates or promotional communications.

Phone and Email Correspondence: information you share when you call or email us directly at [email protected] or (660) 464-4660.

2.2 Information Collected Automatically

When you visit our Site, certain information is collected automatically through cookies and similar technologies:

- Device and Browser Information: browser type and version, operating system, screen resolution, and device type (desktop, mobile, tablet).

- Usage Data: pages viewed, time spent on pages, links clicked, referring URL, and the date and time of your visit.

- IP Address: your Internet Protocol address, which may indicate your general geographic location.

- Cookies and Local Storage: small data files placed on your device to remember preferences, streamline your experience, and support analytics.

See Section 7 for details.

2.3 Information from Third Parties

We do not currently purchase or receive personal information about you from data brokers or third-party sources. If this changes in the future, we will update this Policy before doing so.

3. How We Use Your Information

We use the information we collect for the following specific purposes:

- To Respond to Inquiries: processing and replying to your contact form submissions, quote requests, and chat messages.

- To Deliver Services: coordinating shade structure design, fabrication, installation, and related project communications.

- To Send Communications: delivering newsletters, service updates, and promotional materials you have opted into. You may unsubscribe at any time.

- To Improve Our Site: analyzing usage patterns to improve site navigation, content, page performance, and user experience.

- To Maintain Security: detecting and preventing fraud, unauthorized access, and other harmful activities on our Site.

- To Comply with Legal Obligations: responding to lawful requests from law enforcement or regulatory authorities, and fulfilling our legal duties.

4. How We Share Your Information

4.1 Service Providers

We share personal information with the following categories of service providers who assist in operating our business. Each provider is contractually required to use your information solely for the purposes of performing services on our behalf and to maintain appropriate security measures:

- Website and CRM Platform: our Site is hosted and managed through HighLevel (GoHighLevel.com), which processes form submissions, chat interactions, email communications, and contact management on our behalf.

- Web Design and Development Agency: Primagery built and maintains our website and may access Site data in the course of providing technical support, updates, and maintenance.

- Payment Processing (if applicable): if we implement online payment functionality in the future, transactions will be processed by a PCI-compliant third-party processor such as Stripe. We will not store credit card numbers on our servers.

- Email Delivery: transactional and marketing emails are sent through HighLevel’s integrated email infrastructure (LeadConnector/Mailgun).

4.2 We Do Not Sell Your Personal Information

Duffer Hollow Designs does not sell, rent, lease, or trade your personal information to any third party for monetary or other valuable consideration. This applies to all categories of personal information we collect.

4.3 Legal and Safety Disclosures

We may disclose your information if we believe, in good faith, that disclosure is necessary to:

- Comply with applicable law, regulation, legal process, or enforceable governmental request.

- Enforce our Terms of Service or other agreements.

- Protect the rights, property, or safety of Duffer Hollow Designs, our customers, or the public.

- Detect, prevent, or address fraud, security, or technical issues.

4.4 Business Transfers

If Duffer Hollow Designs is involved in a merger, acquisition, or sale of all or a portion of its assets, your personal information may be transferred as part of that transaction. We will notify you by posting a prominent notice on our Site for at least thirty (30) days before any such transfer takes effect and before your personal information is subject to a different privacy policy.

5. Data Retention

We retain your personal information only for as long as reasonably necessary to fulfill the purposes described in this Policy, including:

- Contact and quote request data: retained for the duration of any active project and for three (3) years after the last communication, unless you request earlier deletion.

- Chat conversation logs: retained within our CRM platform for up to two (2) years.

- Newsletter subscriber information: retained until you unsubscribe or request removal.

- Automatically collected data (analytics, cookies): retained for up to twenty-six (26) months, consistent with standard analytics retention periods.

When personal information is no longer needed, we will delete or de-identify it. If deletion is not immediately possible due to backup systems, we will isolate the data and protect it from further processing until deletion is feasible.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

- SSL/TLS encryption on all pages of our Site (HTTPS).

- Access controls limiting employee and contractor access to personal information on a need-to-know basis.

- Secure hosting through HighLevel’s infrastructure, which maintains SOC 2 compliance and ISO 27001 certification.

- Regular review of data collection, storage, and processing practices.

No method of transmission over the Internet or electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security. If you become aware of any unauthorized access to your data, please contact us immediately.

7. Cookies and Tracking Technologies

Our Site uses cookies and similar technologies for the following purposes:

- Essential Cookies: required for core site functionality, including form submissions, chat widget operation, and session management. These cannot be disabled without impairing site functionality.

- Analytics Cookies: used to understand how visitors interact with our Site, including pages visited, time on site, and navigation paths. This data is collected in aggregate and does not identify you personally.

- Preference Cookies: store your choices (such as chat widget state) to provide a more personalized experience on return visits.

We do not currently use advertising cookies, Facebook Pixel, Google Ads tracking, or retargeting technologies on our Site. If we implement any such tools in the future, this Policy will be updated before activation, and you will be given the opportunity to opt out.

You can control cookies through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, or alert you when a cookie is being set. Note that disabling cookies may affect certain features of our Site.

8. Your Rights and Choices

8.1 All Users

Regardless of where you reside, you have the right to:

- Opt Out of Marketing: unsubscribe from promotional emails by clicking the “unsubscribe” link in any marketing email, or by contacting us directly. We will process your request within ten (10) business days.

- Request Access: ask us what personal information we hold about you.

- Request Correction: ask us to correct inaccurate personal information.

- Request Deletion: ask us to delete your personal information, subject to certain legal exceptions (e.g., information needed to complete a transaction or comply with a legal obligation).

To exercise any of these rights, email us at [email protected] with the subject line “Privacy Request.” We will verify your identity and respond within thirty (30) days.

8.2 California Residents — CCPA/CPRA Rights

If you are a California resident, the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), provides you with additional rights:

- Right to Know: you may request that we disclose the categories and specific pieces of personal information we have collected about you, the categories of sources, the business purposes for collection, and the categories of third parties with whom we share it.

- Right to Delete: you may request deletion of your personal information, subject to exceptions permitted by law.

- Right to Correct: you may request correction of inaccurate personal information.

- Right to Opt Out of Sale or Sharing: we do not sell or share (as defined by the CCPA) your personal information for cross-context behavioral advertising. No opt-out is necessary because we do not engage in these practices.

- Right to Non-Discrimination: we will not deny you services, charge different prices, or provide a different level of service because you exercised your CCPA rights.

To submit a CCPA request, email [email protected] with the subject line “CCPA Request” or call us at (660) 464-4660. We will verify your identity before fulfilling any request. You may designate an authorized agent to make a request on your behalf by providing written authorization.

8.3 Other State Privacy Laws

Several U.S. states have enacted or are enacting consumer privacy legislation, including Virginia (VCDPA), Colorado (CPA), Connecticut (CTDPA), and others. If you are a resident of a state with applicable privacy legislation, you may have rights similar to those described above. Contact us at [email protected] to exercise your rights, and we will respond in accordance with applicable law.

9. Children’s Privacy

Our Site and Services are not directed at individuals under the age of sixteen (16). We do not knowingly collect personal information from children under 16. If we learn that we have collected personal information from a child under 16 without verifiable parental consent, we will delete that information promptly. If you believe a child under 16 has provided us with personal information, please contact us at [email protected].

10. Third-Party Links

Our Site may contain links to third-party websites, including our social media profiles on Facebook, Instagram, and LinkedIn. This Privacy Policy does not apply to those third-party sites. We encourage you to review the privacy policies of any external site before providing your personal information. We are not responsible for the privacy practices or content of third-party websites.

11. Do Not Track Signals

Some web browsers transmit “Do Not Track” (DNT) signals to websites. Because there is no universally accepted standard for how to respond to DNT signals, our Site does not currently respond to DNT browser signals. However, you can manage your tracking preferences through your browser’s cookie settings as described in Section 7.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will: (a) update the “Last Updated” date at the top of this Policy; (b) post the revised Policy on our Site; and (c) for significant changes, send a notice to the email address associated with your account or display a prominent notice on our Site at least fifteen (15) days before the changes take effect.

Your continued use of our Site after the effective date of a revised Policy constitutes your acceptance of the updated terms.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Duffer Hollow Designs LLC

Attn: Privacy Inquiries
7606 N 14th St, Rich Hill, MO 64779
Email: [email protected]
Phone: (660) 464-4660
Website: dufferhollowdesigns.com

© 2026 Duffer Hollow Designs LLC. All rights reserved.