1. Introduction
Duffer Hollow Designs LLC ("Duffer Hollow Designs," "we," "our," or "us") operates https://dufferhollowdesigns.com (the "Site") and provides custom shade structure design, fabrication, and installation services (the "Services"). This Privacy Policy describes what personal information we collect, how we use and protect it, who we share it with, and what rights you have regarding your information.
By accessing our Site, submitting a form, or otherwise engaging with our Services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with the practices described here, please discontinue use of our Site.
2. Information We Collect
2.1 Information You Provide Directly
We collect personal information that you voluntarily provide when you interact with our Site or Services, including:
- Contact form submissions: your name, email address, phone number, and the content of your message or inquiry.
- Quote requests: your name, contact information, project description, location details, and any specifications for shade structures or fabrication work.
- Phone and email correspondence: information you share when you call or email us directly.
- Newsletter signup: your email address and, if provided, your name, when you subscribe to receive updates.
2.2 Information Collected Automatically
When you visit our Site, certain information is collected automatically through cookies and similar technologies:
- Device and browser information: browser type, operating system, screen resolution, and device type.
- Usage data: pages viewed, time spent on pages, links clicked, referring URL, and visit date and time.
- IP address: your Internet Protocol address, which may indicate your general geographic location.
- Cookies and local storage: small data files placed on your device to remember preferences and support analytics.
2.3 Information from Third Parties
We do not currently purchase or receive personal information about you from data brokers or third-party sources. If this changes, we will update this Policy before doing so.
3. How We Use Your Information
We use the information we collect for the following purposes:
- To respond to inquiries: processing contact form submissions, quote requests, and project questions.
- To deliver Services: coordinating shade structure design, fabrication, installation, and related project communications.
- To send communications: delivering newsletters and service updates you have opted into. You may unsubscribe at any time.
- To improve our Site: analyzing usage patterns to improve navigation, content, and performance.
- To maintain security: detecting and preventing fraud, unauthorized access, and harmful activity.
- To comply with legal obligations: responding to lawful requests and fulfilling regulatory duties.
4. How We Share Your Information
4.1 Service Providers
We share personal information with service providers who assist in operating our business. Each provider is contractually required to use your information solely to perform services on our behalf:
- Website hosting: Vercel Inc. hosts and delivers our Site infrastructure.
- Analytics: Vercel Analytics collects aggregate usage data to help us understand site performance.
- Authentication (admin only): Clerk provides secure sign-in for our internal owner portal. Visitor contact data is not processed through Clerk unless you are an authorized administrator.
- Email delivery: transactional and marketing emails may be sent through our email service provider.
- Payment processing (if applicable): future online payments would be processed by a PCI-compliant third party such as Stripe. We would not store credit card numbers on our servers.
4.2 We Do Not Sell Your Personal Information
Duffer Hollow Designs does not sell, rent, lease, or trade your personal information to any third party for monetary or other valuable consideration.
4.3 Legal and Safety Disclosures
We may disclose your information if we believe, in good faith, that disclosure is necessary to comply with law, enforce our Terms of Service, protect rights and safety, or address fraud and security issues.
4.4 Business Transfers
If Duffer Hollow Designs is involved in a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction. We will post a prominent notice on our Site for at least thirty (30) days before any such transfer takes effect.
5. Data Retention
We retain your personal information only for as long as reasonably necessary to fulfill the purposes described in this Policy:
- Contact and quote request data: retained for the duration of any active project and for three (3) years after the last communication, unless you request earlier deletion.
- Newsletter subscriber information: retained until you unsubscribe or request removal.
- Automatically collected data (analytics, cookies): retained for up to twenty-six (26) months, consistent with standard analytics retention periods.
6. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information, including SSL/TLS encryption (HTTPS), access controls, and secure hosting infrastructure.
No method of transmission over the Internet or electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee absolute security. If you become aware of unauthorized access, please contact us immediately.
7. Cookies and Tracking Technologies
Our Site uses cookies and similar technologies for essential functionality, analytics, and preference storage.
We do not currently use advertising cookies, Facebook Pixel, Google Ads tracking, or retargeting technologies. If we implement any such tools in the future, this Policy will be updated before activation.
You can control cookies through your browser settings. Disabling cookies may affect certain features of our Site.
8. Your Rights and Choices
8.1 All Users
- Opt out of marketing: unsubscribe via any marketing email link or contact us directly.
- Request access: ask what personal information we hold about you.
- Request correction: ask us to correct inaccurate personal information.
- Request deletion: ask us to delete your personal information, subject to legal exceptions.
8.2 California Residents (CCPA/CPRA)
California residents may request disclosure of collected information, request deletion or correction, and exercise the right to non-discrimination. We do not sell or share personal information for cross-context behavioral advertising.
Submit a CCPA request to office@dufferhollowdesigns.com with the subject line "CCPA Request" or call 660.464.4660.
8.3 Other State Privacy Laws
Residents of Virginia, Colorado, Connecticut, and other states with privacy legislation may have similar rights. Contact us and we will respond in accordance with applicable law.
9. Children's Privacy
Our Site and Services are not directed at individuals under sixteen (16). We do not knowingly collect personal information from children under 16. If we learn that we have collected such information, we will delete it promptly.
10. Third-Party Links
Our Site may contain links to third-party websites, including social media profiles. This Privacy Policy does not apply to those sites. Review their privacy policies before providing personal information.
11. Do Not Track Signals
Our Site does not currently respond to Do Not Track browser signals. You can manage tracking preferences through your browser cookie settings.
12. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our practices, technology, or legal requirements. Material changes will be posted on this page with an updated date. Significant changes may include a prominent Site notice at least fifteen (15) days before taking effect.
13. Contact Us
Duffer Hollow Designs LLC
Attn: Privacy Inquiries 7606 N. 14th St., Rich Hill, MO 64779 Email: office@dufferhollowdesigns.com Phone: 660.464.4660 Website: https://dufferhollowdesigns.com
© 2026 Duffer Hollow Designs LLC. All rights reserved.